Unboxing Video Policy: To prevent fraudulent damage claims, customers must provide a video of unboxing upon delivery. Failure may limit claim eligibility. We value transparency to ensure accurate product condition documentation. Customers has to send video on (info@loungeloom.com) within 24hrs of receiving the package.

Exchange Policy:

Your satisfaction is our top priority! If the product you received isn’t what you expected, we’re here to help.

  • No Pickup Service: Currently, we do not offer a pickup service for exchange requests. You will need to arrange for the courier of the product manually.
  • Exchange Process: Email us at info@loungeloom.com with your Order ID and the reason for the exchange.
  • Time Frame: Exchange requests must be made within 3 days of receiving the product.
  • Review and Response: Our team will review your request within 24-48 hours and provide the address to which you need to send the courier.
  • Courier Receipt: Once you’ve sent the product back, share the courier receipt photo to the same email (info@loungeloom.com) so we can track and process it.
  • Condition of Product: Please return the item(s) in their original packaging, unopened and undamaged, with all original tags/labels attached.
  • Dispatch: Upon receiving your parcel, we’ll promptly send the requested product(s) to the original shipping address.
  • Clearance Items: Items bought in the Clearance Sale are not eligible for exchange.

We aim to make your exchange experience as smooth as possible. Thank you for choosing Lounge Loom!

Return/Refund Policy:

We’re sorry to see you go! Our return and refund process is designed to be as hassle-free as possible.

  • No Pickup Service: Currently, we do not offer a pickup service for return requests. You will need to arrange for the courier of the product manually.
  • Return Process: Email us at info@loungeloom.com with your Order ID and order details.
  • Time Frame: Return requests must be made within 3 days of receiving the product.
  • Approval: Once approved, you will be notified via email.
  • Packaging: Return the product unused, unwashed, undamaged, and properly packed with original packaging and tags.
  • Shipping Address: Ship the parcel to the address provided after your return request is approved.
  • Costs: All costs associated with returning the item(s) including return shipping charges and any taxes are the customer’s responsibility. Please note that the refunded amount will have the shipping charges deducted.
  • Non-Returnable Items: Gift cards, personalized products, sale, clearance, and promotional items are not eligible for return or exchange.
  • Refund Processing: We will refund the full amount within 07 business days after the product has been received and inspected. The refund will be processed to the same account/method from which the payment was made.

No Return No Exchange on Clearance Sale:

Products listed in Clearance Sale are non-returnable and non-exchangeable. If you receive a damaged item from our end, please contact our customer care at (+917982159519), and we will promptly address and resolve the issue.

For any further inquiries, feel free to reach us via email at info@loungeloom.com or WhatsApp at +917982159519.

Cancellation Policy:

We understand that sometimes plans change. Here’s our cancellation policy to accommodate your needs:

  • Cancellation Process: To cancel an order, please email us at info@loungeloom.com with your Order ID and the reason for cancellation.
  • Time Frame: You can cancel your order within 24 hours of placing it. Once the order is processed and shipped, it cannot be cancelled.
  • Refund: If your order is eligible for cancellation, we will initiate a refund within 5-7 business days. Please note that the refunded amount will have the shipping charges deducted.
  • Communication: You will be notified via email once the cancellation and refund process is completed.
  • Non-Cancellable Orders: Some products may not be eligible for cancellation due to their nature or customization. In such cases, we will communicate this clearly at the time of purchase.

We strive to make the cancellation process as convenient as possible while ensuring the smooth operation of our services. If you have any questions or concerns regarding cancellations, please feel free to reach out to us via email at info@loungeloom.com or WhatsApp at +917982159519.

Loungeloom reserves the right to update or modify this Return, Exchange, Cancellation, and Refund Policy at any time without prior notice.